Even a letter to the CEO have been unanswered for months. Lately the program support-service has deteriorated to a degree where I haven’t got answers for months or have got what I have paid for. Through a great number of years, I have used a program from a different provider, and I have been satisfied especially with some of the program versions. I am very depending of having a reliable desktop search program. Review collected by and hosted on G2.com.Ī review of the use of the desk-top search program LOOKEEN It's a shame because the product itself was pretty good, and I would have gladly given it a positive rating and written a positive review if the customer service was trustworthy and answered my messages, but since that's not the case, I can only advise you against this product because you have no assurance of getting answers to your questions if you have problems. If I were you, I would look for an alternative elsewhere. They could at least take the time to answer the messages that are addressed to them. This is a company that has no consideration for their customers and will make you pay for an upgrade even if you bought the previous version a few days before the release. If, like most people, I had bought the product several months ago and was asked to pay for the upgrade, I would have found this normal, but in my case, it's not normal at all and the worst thing is that they don't even bother to answer questions by e-mail. If I had waited, I would have paid $69 for version 12 instead of paying about $150 for both versions. There is the standard edition, the business edition, and the enterprise edition.I bought Lookeen 10, and just a few weeks later, Lookeen 12 was released, for the same price and I was asked to pay for the upgrade while others would have given me the upgrade for free because I bought the previous version only a few weeks before the release and they never mentioned that Lookeen 12 would be released soon otherwise I would have waited before investing in their software. There are three editions of Lookeen depending on one's requirements. Solutions are also available for users in case they encounter any problems during use. The software is easy to maintain it only requires one single user license valid for a lifetime and updates are available for free download. It increases the PC search speed because of its real time indexing feature which finds information within seconds. Lookeen software is fast, enabling it to search for an unlimited number of files on the computer and it is easily incorporated into the computer. The GPO integrated administration of the product ensures the security of all clients during the enterprise wide configuration process. Lookeen also ensures that data is not compromised because all files in the computer remain intact where they are locally stored. Lookeen is available for free download and test for 14days and installation is within seconds. The program runs on windows7, windows 8, windows 10, and is compatible with Citrix®, MS Remote Desktop, and VMware VDI. The user-friendly software is integrated into Microsoft outlook and easily opened by double pressing the CTRL key in windows making it an integral part of everyday work. Lokeen finds every searched item including documents, emails, or photos regardless of where they are saved in the shortest time. It finds all the information searched for in public folders, Microsoft outlook, PST archives, exchange servers, and on virtual and desktop virtual environments. Lookeen is an efficient and effective desk top search engine tool designed for email or full-text search.
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